Applications and service

Please note our information for making appointments…

Information in German

Overview of the regulations applicable to all departments and units at our locations:

Our location in Friedrich-Krause-Ufer

Department A

• Units A 1 and A 5 (Syrian nationals and stateless persons / persons with undetermined citizenship from Syria):
  • Services are only available with appointment.

• Units A 2, A 3 and A 4 (People in an ongoing asylum procedure or with an obligation to leave the country):
  • The service takes place only by appointment.
  • Please note our information for refugees

Department E

• Department E is responsible for residence permits for family and humanitarian reasons, au-pairs, self-employed persons, participants in voluntary services or working holiday programs and holders of permanent residence permits.
• The service in the units E 1 to E 6 takes place only by appointment.

Department R (Unlawful entrants with a certificate from the police or the main customs office)

• Department R only serves Mondays and Tuesdays from 7 a.m. to 2 p.m. and Thursdays from 9 a.m. to 5 p.m. upon presentation of a waiting number.
• These waiting numbers are issued at our location in Friedrich-Krause-Ufer 24 by the employees at the gate.

Our location in Keplerstraße (Units B 1 / B 2 / B 3)

• Units B 1, B 2 and B 3 are responsible for residence permits for qualified skilled workers, education and training programs, school attendance, studies, scientists and researchers and their family members.
• The service takes place only by appointment.