Privacy Information

As of: August 2024

The Point of Single Contact Berlin is the point of contact and process supervisor for citizens and companies. In the context of this role it supports the recipients of business-related services and provides guidance for the recognition of European professional qualifications. It carries out the duties of the Point of Single Contact in the sense of Part V Section 1a of the Administrative Procedure Act in conjunction with Section 1 (1) of the law on proceedings of the Berlin authorities. In this Privacy Information document we are going to inform you about confidential treatment of your data.
This privacy statement provides information on the following aspects concerning the online services of the Point of Single Contact Berlin.

In order to ensure comprehensibility of our Privacy Information, the terms that are based on the European General Data Protection Regulation are explained below:

a) “Personal data”

is any information that relates to an identified or identifiable natural person (subsequently referred to as “data subject”). A natural person is considered identifiable if they can be identified through personal data either directly or indirectly. This data can, for example, be information related to a natural person’s physical, physiological, genetic, psychological, business-related, cultural or social identity that can be assigned to an identifier, such as a name, an identification number, location data, online identification data or one or multiple particular attributes.

b) “Processing”

is any procedure performed with or without the help of automatic processes, or any series of procedures in relation to personal data. This includes, for example, collecting, registering, organising, arranging, storing, adjusting or amending, reading, retrieving, using, disclosure through transmission, distribution or any other form of provision, synchronisation or linking, restricting, deleting or destroying of personal data.

c) The “controller”

is the natural person or legal entity, authority, facility or other body that decides about the purposes and means of processing personal data, either solely or together with others. If the purposes and means of such processing are specified by EU law or the laws of the member states, the controller or the particular criteria based on which the controller is determined may be provided by EU law or the law of the member states.

d) A “processor”

is a natural person or legal entity, authority, facility or other body that processes personal data on behalf of the controller.

e) A “recipient”

is a natural person or legal entity, authority, facility or other body to whom personal data is disclosed, regardless of whether such recipient is a third party or not. However, authorities who may receive personal data in the context of a particular investigation order based on EU law or the law of the member states are not considered recipients. Processing of such data by the authorities indicated above takes place in line with the applicable data protection provisions and according to the purposes of processing.

f) A “third party”

is any natural person or legal entity, authority, facility or other body, other than the data subject, the controller, the processor and those individuals, who are authorised to process the personal data under direct responsibility of the controller or processor.

h) “Consent”

of the data subject is any declaration of intent for a particular case that is made voluntarily, unambiguously and in an informed manner in the form of a statement or another clear, affirming act, through which the data subject expresses their approval for processing of their personal data.

The data controller pursuant to Article 4 Section 7 of the General Data Protection Regulation (GDPR) is:

Senate Department for Economics, Energy and Public Enterprises
– Point of Single Contact Berlin –
Martin-Luther-Str. 105
10825 Berlin

Email: ea@senweb.berlin.de
Website: https://www.berlin.de/ea

The data protection officer of the controller is:

Ms Olga Kasner

Senate Department for Economics, Energy and Public Enterprises
- Data Protection Officer – Martin-Luther-Str. 105
10825 Berlin

Email: datenschutz@senweb.berlin.de

Any data subject can contact the data protection officer at any time, to ask questions or share feedback related to data protection.

With regard to your personal data, you have the following rights vis-a-vis the Point of Single Contact:

• Right of access, Art. 15 GDPR and Sections 24, 43 of the Berlin Data Protection Act BlnDSG
• Right to rectification or erasure, Art. 16 and 17 GDPR and Section 44 BlnDSG
• Right to restriction of processing, Art. 18 GDPR and Section 44 BlnDSG
• Right to withdraw consent under data protection law, Art. 7 GDPR
• Right to object to processing, Art. 21 GDPR
• Right to data portability, Art. 20 GDPR

You can assert your rights in writing or electronically, using the contact details specified in § 2. If you would like to assert your right to object or revoke your consent, simply send an email to: ea@senweb.berlin.de.

The services “BundID” and “Mein Unternehmenskonto” are used for authentication purposes. The respective privacy statements for these services apply. These are available here https://meinuk.de/statisch/datenschutz and here https://id.bund.de/de/datasecurity. This is pointed out if the services are used. You are free to withdraw your consent to future processing of your personal data there at any time. You are able to delete the data stored in your account yourself and to delete your entire BundID account by logging in and taking the corresponding steps for erasure. Further information about “BundID” and “Mein Unternehmenskonto” is provided in “§ 11 Use of external services”.

Art. 77 GDPR in conjunction with Section 8 BlnDSG provide that you have the right to file a complain about processing of your personal data by the Point of Single Contact with the supervisory authority for data protection of the state of Berlin.

Berlin Commissioner for Data Protection and Freedom of Information
Alt-Moabit 59-61, 10555 Berlin
Phone: +49 (0)30 13889-0
Fax: +49 (0)30 21550-50
Email: mailbox@datenschutz-berlin.de..
Website: https://www.datenschutz-berlin.de/

Below you will find information about processing of personal data that is carried out by the Point of Single Contact. In this context it is important to differentiate between use of the website for information only (see § 10 below) and submission of data and documents for using the online services of the Point of Single Contact Berlin.

ServicePortal Berlin

The online services of the Point of Single Contact are technically linked to the ServicePortal Berlin for which the following authority is responsible:

The Governing Mayor of Berlin – Senate Office
Head of the Senate Office Florian Graf
Jüdenstr. 1
10178 Berlin
datenschutz@senatskanzlei.berlin.de

The privacy statement for ServicePortal Berlin is available here: https://service.berlin.de/datenschutzerklaerung.700588.php

Using the online services

When using the online services of the Point of Single Contact Berlin, authentication via an online application process is performed for certain administrative services, using the “BundID” and “Mein Unternehmenskonto” (MUK) services. The privacy statements for these services apply as a result. This is pointed out if the services are used. Further information can be found in “§ 11 Use of external services” below.

The personal data that is processed when using online services is determined by the corresponding input screen in which the data is entered. This can include the data subject’s or their representative’s contact and address details, such as their name, address, date of birth, citizenship and residency status information, data about past recognition processes, professional experience and also further business-related details, such as the business address, information about commercial activities, the trade register entry and other data that is required for using the specific administrative service according to applicable legal provisions. At the end of the online application process for the administrative service in question you are offered the option to download an overview (in PDF format), listing all data required for your application.

The necessity for the user of the online services to provide personal data is based on the law on the Point of Single Contact for the State of Berlin, and the purpose of collecting such data is to handle the respective administrative procedure. The administrative procedure cannot be handled if the user does not provide the data.

Contact by email/using the contact form:

If you contact the Point of Single Contact by email or using a contact form, the Point of Single Contact will collect and store the data you share, such as your name, street, house number, postcode, town, phone number, email address and the subject line for the purpose of answering your questions. This data is not disclosed to any third parties. The data produced in this context is deleted once storage is no longer necessary, or processing is restricted, where statutory retention duties apply.

Contact using the order form:

You can order various publications and information materials from the Point of Single Contact Berlin using its order form. Data such as the reason for your order, your sender details such as the name, street, house number, postcode and town and an email address for possible queries are collected and stored by the Point of Single Contact for handling your order. This data is not disclosed to any third parties. The data produced in the context of your order is deleted once storage is no longer necessary, or processing is restricted, where statutory retention duties apply.

Further data processing/authentication methods

When using the online services of the Point of Single Contact Berlin, authentication via an online application process is performed for certain administrative services, using the “BundID” and “Mein Unternehmenskonto” (MUK) services. The privacy statements for these services apply as a result and are referred to.

Further information about authentication methods and in particular about data protection is available on the following websites:

“BundID”: https://id.bund.de/de
“Mein Unternehmenskonto”: https://info.mein-unternehmenskonto.de/

Feedback from the competent bodies for the administrative services in question can be communicated via the Point of Single Contact. The (additional) personal data is provided by the competent body in such a case.

Technical operation of the online services of the Point of Single Contact

Technical operation of the online services and therefore all processing of personal data according to this privacy information is provided solely by IT-Dienstleistungszentrum Berlin (ITDZ Berlin), public law institution, Berliner Str. 112–115, 10713 Berlin. ITDZ Berlin acts as a processor pursuant to Art. 28 GDPR.

The required personal data is collected, stored and processed in order to perform and handle the online services offered by the Point of Single Contact, based on the legal provisions of Article 6 Section 1 Sentence 1 Letter c) of the General Data Protection Regulation (GDPR) in conjunction with Sections 2 and 5 of the Law on the Point of Single Contact for the State of Berlin (EAG Bln). The administrative service cannot be rendered without processing your personal data. The personal data entered by the data subject may be used internally for statistical purposes in line with the purposes specified as part of the legal provisions.

If authentication takes place as part of the online application process, using the services “BundID” and “Mein Unternehmenskonto” (MUK), the data saved there is used to the extent necessary. Further information is available in “§ 11 Use of external services”.

The data collected by the Point of Single Contact is automatically forwarded to the competent authority for the desired administrative service. If your data was collected in any other way (e.g. following contact by fax), the data is deleted by the Point of Single Contact after 45 days, if the data has not been transmitted to the body responsible for the administrative services by that time.

After the data has been forwarded to the competent authority by the Point of Single Contact and the administrative service has been completed, the data is deleted from the database of the Point of Single Contact after 45 days. Storage for a longer duration is permitted in exceptional cases if it is to be expected that such storage is necessary for assisting you in using the administrative service.

If the electronic payment service is used, the name of the user is, in addition, stored in the transaction database for 12 months, to allow for the name of the applicant to be matched to a transaction. The SEPA IBAN is stored in the transaction database for 5 days for processing the SEPA payment.

In addition, your data is stored by the recipients indicated in § 9, who are responsible for erasing your data as soon as their storage is no longer required for fulfilling statutory duties.

The Point of Single Contact treats personal data as confidential information. Your personal data is not disclosed to any third parties, unless you have agreed to such disclosure or the Point of Single Contact is legally required and authorised to disclose the data pursuant to Section 2 (3) and Section 5 (5) of the Law on the Point of Single Contact for the State of Berlin (EAG Bln).

The data collected by the Point of Single Contact is passed on to the respective bodies in charge of performing the administrative service in line with the relevant legal provisions. The name and contact details of the body in charge of the administrative service in question is displayed at the end of the online application process.

As far as legally permitted and necessary, the authorities that receive your personal data may also transmit it to further competent bodies as part of an onward transmission procedure (District and Tax Offices of the State of Berlin, Statutory German Accident Insurance Association (DGUV), Berlin Chamber of Industry and Commerce (IHK Berlin), Chamber of Trade (HWK), Immigration Authority, State Office for Citizen and Regulatory Affairs (LABO), State Office for Health Protection and Occupational Safety (LAGetSi), Customs Office, German Maritime and Miners’ Pension Fund, Berlin-Brandenburg State Office for Statistics, Registry Court, State Office for Calibration and Measurement (LME)). These bodies will store the data in line with legal provisions for keeping official registries and lists. The data is generally processed for an unlimited period, until the purpose of such data processing has been achieved.

Furthermore, the data is stored by the processors instructed by the Point of Single Contact to operate the service portal, for no longer than the maximum duration indicated in § 8.

When you start using the website, the Point of Single Contact will store your personal data that is transmitted to the server of the Point of Single Contact by your browser or is logged by its web server. This applies to the following data that is technically necessary to allow for the website of the Point of Single Contact to be displayed to you and to ensure its stability and security (the legal basis is Article 6 Section 1 Sentence 1 Letter f) of the General Data Protection Regulation):

• Your IP address
• Your device ID, i.e. the unique number of the terminal device used
• Content, data and time of the request
• The time zone of the requesting terminal device
• The requested page
• HTTP status code
• The amount of data transmitted
• Referrer website
• Browser ID of your browser
• Language and version of the browser software
• Operating system of the terminal device used

This data is stored due to the fact that doing so is the only way to prevent misuse of our services, and that this data can help to solve crimes, if necessary. Storing this data is therefore necessary for protecting the data controller. This data is generally not disclosed to any third parties, unless legal duties for such disclosure apply or in the event of criminal prosecution.

Our website uses so-called “cookies”, which are small text files that are stored on your hard drive when you access our online presence. A cookie contains information that is linked to the specific terminal device used. Cookies cannot operate programmes or transmit viruses to your computer. Their purpose is to make the overall online presence more user-friendly and effective.

This website uses transient and persistent cookies with the following scope and functionality:

1. Transient cookies are automatically deleted when you close the browser. These include session cookies in particular. They are used to store the so-called session ID, which allows for different requests of your browser to be assigned to the same session. This allows for your computer to be recognised when you return to our website. Session cookies are deleted when you log out or close the browser.
2. Persistent cookies are automatically deleted after a set period of time that can vary depending on the type of cookie. You can delete cookies at any time by accessing your browser’s security settings.

You can configure your browser settings as desired and, for example, reject third-party cookies or all cookies. Please note that the functionality of our website will be limited if you do so, or it may not work at all.

The Point of Single Contact uses transient and persistent cookies for the following purposes:

1. Various cookies that are technically necessary for tracking a server-side web session of the user in the client (web browser) and for protection against certain client-side attack scenarios. If the web browser blocks these cookies, the application cannot be used. These cookies are connected to the client-side session in the web browser and are therefore deleted automatically by the web browser, when the user closes it. The content of these cookies is not stored permanently on the server side; after the end of the server-side session it is no longer possible to draw any conclusions to the user account that was authenticated for the respective session, or to the data that was collected during the session, for example using a form.
2. Various cookies in which display states of the user surface are stored, including whether the user opened or closed help texts in forms with help functions, or whether they opened or closed particular system and maintenance messages. If the web browser blocks these cookies, the application cannot receive the display status of the respective information; however, it is still possible to use the application. Some of these cookies are linked to the client-side session and are deleted by the web browser when it is closed by the user, and others remain stored in the web browser for a certain period of time. These cookies contain the display status only and do not allow for any conclusions to be drawn with regard to the registered user or the user’s account.

You need to provide evidence of your identity to use the online services of the Point of Single Contact Berlin. External services are integrated by the Point of Single Contact for this purpose. The Online Access Act provides that the federal and state authorities must also offer their administrative services electronically via administrative portals. In order to comply with this legal duty, the federal and state authorities provide, among other things, user accounts for a joint portal that allow users to provide uniform identification for the electronic administrative services offered by the federal and state authorities via the joint portal. You can provide evidence of your identity by means of your identity card with online function or another suitable means of identification and the BundID, or with your personal ELSTER certificate for “Mein Unternehmenskonto”. If you would rather not create a permanent user account, you can also register as a guest.

1.) Description of the business account “Mein Unternehmenskonto” (MUK)

The uniform nationwide business account “Mein Unternehmenskonto” (MUK) enables users to use digital administrative services from various authorities with a single account that can be used across Germany. This uniform user account for businesses across Germany is designed to be compatible with all areas related to public administration. “Mein Unternehmenskonto” is a central authentication and identification service that also includes a mailbox for communication with various authorities.
Further information is available on the dedicated website:” https://info.mein- unternehmenskonto.de/allgemeines(Hier öffnet sich eine neue Webseite zum Unternehmenskonto)”: https://info.mein- unternehmenskonto.de/allgemeines

The business account is based on the ELSTER technology. The business account allows users to uniformly identify and authenticate themselves for the electronic administrative services available from federal and state authorities via the joint portal, using a secure procedure provided by the tax authority in line with Section 87a (6) of the German Tax Code.

The Bavarian State Tax Office and the Bavarian State Ministry for Digital Affairs provide “Mein Unternehmenskonto” as the central point for administration of the business account on behalf of the IT planning council.

President of the Bavarian State Tax Office
Sophienstr. 6
80333 Munich
Postal address: 80284 Munich
Phone: +49 (0)89 9991-0
Fax: +49 (0)89 9991-1005
Email: poststelle@lfst.bayern.de

Data Protection Officer for the Bavarian State Tax Office
Phone: +49 (0)911 991-1004
Fax: +49 (0)89 9991-1099
Email: datenschutz@elster.de

Scope of data processing and legal basis

The privacy statement for this service applies. Detailed information is available on the website: https://meinuk.de/statisch/datenschutz
Pursuant to Section 8 (1) (2) of the Online Access Act OZG, the dataset retrieved via MUK includes at most the information listed below:

• Surname
• Surname at birth
• Given names
• Academic title
• Date of birth
• Place of birth
• Country of birth
• Address
• Nationality
• When using the electronic identity function […] the abbreviation “D” for the Federal Republic of Germany, the document type and the service and card-specific identifier
• The unique identifier and specific details that are transmitted by notified
• electronic means of identification
• The unique identifier that is transmitted by other recognised electronic means of identification
• The mailbox reference of the user account

2.) Description of the federal user account “BundID”

The BundID account is the federal user account operated by the Federal Ministry of the Interior and Community. This account allows you to register for a wide range of administrative online services. The BundID enables you to use a central account for identification for all your online applications (e.g. using an online identity card). You can store your personal data to use autocompletion for forms for online applications.

Federal Ministry of the Interior and Community
Alt-Moabit 140
10557 Berlin
Phone: +49 (0)30 18 681-0
Fax: +49 (0)30 18 681-12926
Email: poststelle@bmi.bund.de
De-Mail: poststelle@bmi-bund.de-mail.de

You can reach the data protection officer of the Federal Ministry of the Interior and Community using the following contact details:

Federal Ministry of the Interior and Community Data Protection Officer
Alt-Moabit 140
10557 Berlin
Phone: +49 (0)30 18 681-0
Email: bds@bmi.bund.de

Scope of data processing and legal basis

The privacy statement for this service applies. Detailed information is available on the website https://id.bund.de/de/datasecurity
The scope of data retrieved depends on the level of confidentiality required for a particular administrative procedure. The following illustration shows the different confidentiality levels and the types of personal data processed:

(CL = confidentiality level)

E-Mail: Email
Passwort: Password
Basisregistrierung: Basic registration
Name: Surname
Geburtsdatum/Ort: Date/place of birth
Adresse: Address
E-Mail: Email
Passwort: Password
VN substanziell: CL: substantial
Informationen zum Identifikationsdokument: Information about identification document
Staatsangehörigkeit: Nationality
Name: Surname
Geburtsdatum/Ort: Date/place of birth
Adresse: Address
E-Mail: Email
Passwort: Password
VN hoch: CL: high

3.) Electronic payment service – PAYONE GmbH

When using the electronic payment service, you are referred directly to the website of the payment service provider. The name of the user is transmitted in this context. The additional data collected here, such as the credit card number, card verification code or IBAN is not processed by the controller indicated in §2 at any time. Further information about processing of personal data by the payment service provider can be found in its privacy policy:

PAYONE GmbH, Lyoner Str. 9, 60528 Frankfurt am Main

The privacy statement of PayOne GmbH is available here: https://www.payone.com/DE-de/dsgvo..

The transaction database and electronic payment interface are operated by BerlinOnline Stadtportal GmbH & Co. KG, based on Stefan-Heym-Platz 1, 10367 Berlin (payment- support@berlin.de).

4.) cit GmbH as IT service provider

cit GmbH as provider of the “IntelliForm” software is the external service provider for the online services of the Point of Single Contact Berlin at the Senate Department for Economics, Energy and Public Enterprises. It is responsible for maintenance, further development and troubleshooting. If technical staff must be involved for operational reasons, for example in the context of troubleshooting, this shall be coordinated via the Point of Single Contact Berlin. Against this background, service desk staff in particular as well as technical staff of cit GmbH may be involved in ticket solving in the context of providing technical support. Staff members of cit GmbH are not granted access to the data stock of the Point of Single Contact Berlin without supervision by ITDZ Berlin.

cit GmbH
Kirchheimer Str. 205
73265 Dettingen
Phone: +49 (0)7021 950858-0
Fax: +49 (0)7021 950858-9
Email: info@cit.de

Contact details of the data protection officer of cit GmbH:
Kirchheimer Str. 205
73265 Dettingen
datenschutz@cit.de

Senate Department for Economics, Energy and Public Enterprises
Martin-Luther-Str. 105
10825 Berlin
Phone: +49 (0)30 9013-7555
Fax: +49 (0)30 9028-5301

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Respectful communication is a priority for us. This is why we will immediately terminate conversations or email exchanges in the event of abuse, vulgar language or contemptuous statements.

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Please send us an email if you came across any technical difficulties while completing online applications:

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