Dear lecturers of the Volkshochschule Berlin Mitte,
how satisfied are you with the working conditions offered by the Volkshochschule Berlin Mitte for your courses and events? How is the cooperation with the service and planning team at the Volkshochschule working? What do you appreciate about the Volkshochschule that should not be lost. And what would you tell us that we must do better?
We think that it is finally time to systematically ask these questions. Strictly speaking, it is startling that we regularly survey our participants throughout Berlin and in the Mitte district, but not those who provide their educational expertise, day by day or just a few times a year, for the benefit of the course participants.
Together with the Institut für Erziehungswissenschaft (Institute for Educational Science) Prof. Dr. Bernd Käpplinger at the Justus Liebig University Giessen, we have therefore developed the present feedback link for course instructors and have already tested it together with instructors. The questionnaire joins our other feedback tools, which regularly contribute to a continuous improvement in the quality or structure of our entire organisation (annual feedback link for 1% of participants, Berlin-wide customer monitor every 4-5 years, ongoing complaint and impulse management).
We will evaluate your – anonymous – answers together with the University of Giessen and make the results available to you. In contrast to our other survey instruments, we are aiming for a full survey, because we want no opinion to be lost. We intend to repeat such a feedback link at regular intervals, perhaps every 2 years.
Our goal is to further improve the working conditions at the community college with this feedback link for lecturers at the Volkshochschule Berlin Mitte – to the extent that we can control. We want to develop and consolidate the foundations for supportive and fair cooperation between freelance and permanent employees – for the benefit of all of us and for the benefit of the course participants.
Yours sincerely
Michael Weiß
Director of the Volkshochschule Berlin Mitte